Purchase from us

porcelain platter with bubbles and stain glass style hand painted design by fantasy wareWhen placing an order please remember that all our items are hand made and decorated, many are custom designs or special commissions.

We do hold some stock and may well be able to fill your order quickly. The information page on each item as well as giving sizes and other details also usually gives estimated delivery times.

Some items will need to be specially made for you and there will inevitably be some delay. So if you have a special date by which items should be delivered, such as birthdays, weddings, Christmas etc. please let us know in plenty of time and we will do our best to make sure your order gets to you in time.

If you see something that is not quite what you want or you have an idea for a specific piece or set of pieces such as a dinner service, then please let us know. We have successfully undertaken many commissioned pieces and are more than happy to discuss making specially commissioned work. Write or call us or simply use the Contact page to send us a message.

How to order

There are a number of ways to order items of our work.

Go to our Catalog and click on the desired thumbnail image. This will take you to the item information page which provides full details of that particular piece of work.

From the item information page the simplest method is to click on the ‘Add to Cart’ button. This will take you to a page showing the state of your order. If you wish to add more items, simply return to the catalog and select another item and repeat this process.

When you have finished your order click on the ‘Complete order’ button and will be taken to the Cart page where you should find your order listed and ready to send in the message. (If your order is not listed try reloading the Contact page in your browser.)

(This ordering method requires that you have cookies enabled in your web browser.)

Alternatively you can simply use a good old analog pencil and paper and note down the details of the items you wish to purchase and enter these yourself in the message field of the Contact page.

When making a note of items you wish to order please include the item name, and also the catalog http://premier-pharmacy.com number and quoted price. This will hopefully save on any confusion.

Once you have completed your selection of items, simply fill in your details on the Contact page, add any additional information and send us the message.

Hint: If you’re using Internet Explorer and have the Autofill feature enabled, click on the Autofill button and your details should be automatically entered.

Of course we will need your name and e-mail address. This must be a single, valid e-mail address only. Computers are pedantic and rather dumb when it comes to these sort of things so please make sure your e-mail address is correct!

Other information is optional but it would be very useful if you could also supply a telephone and FAX number, in case we need to call you. If you do please remember to add any area and were appropriate international codes for calling the USA.

If you do not wish to send us your order from our web site then you can always call us or even write to us with your order. Our telephone number and snail mail address are also on the Contact page.

Once we have received your order we will contact you to let you know about delivery times and methods, to confirm payment and to discuss any other details of your order.

Of course you can always come to see our work, meet us and purchase items at the shows where we regularly exhibit. We have a list of these on the About us page.

Payment and delivery

We accept payment by both VISA and MasterCard, we normally arrange this over the telephone. If you are sending payment via post we prefer to take checks, but only in US dollars.

For first time buyers we like a deposit of between 25% to 50% depending onporcelain dish with hand painted lotus design by fantasy ware whether it’s a custom order or a stock item.

We also have to add sales tax of 6.75% for items shipped to addresses in Texas.

We ship UPS insured, or USA postal service (which is cheaper generally, especially to Europe).

Charges for packing and shipping obviously vary depending on the quantity and size of the order and of course the destination.

We will quote packing and shipping costs at the time when the order is ready for dispatch. If required we can supply an estimate of costs at the time you place your order.